We have a broad range of businesses covering everything from Bricklayers to Website Design agencies.   If you visit “Post a job” you should find exactly what you're looking for.   If your job is not covered please get in touch with us, we are always looking to add new business areas of interest to our customers.

Posting a job and hiring a business on Rated is completely free!   We cover our costs by charging the businesses on our site a small fee, meaning you enjoy all the benefits of using Rated for zero cost.

Yes we provide a nationwide service and are working on building up a great network of service providers throughout the whole of New Zealand.

The whole point of our service is to dramatically reduce problems that can come from hiring the wrong service provider, there are multiple reasons why we can achieve this:

1. Our businesses want to build a positive reputation online so they work extra hard to win your positive review on our site.

2. Poor quality businesses are much less likely to sign up for a service which measures and reviews their work.

3. If they do they will be spotted very quickly and you can see who has delivered on their promises from the business’ previous work.

Despite this, if the worst does happen we recommend that you speak with the business directly about how your expectations are not being met.   Support what you are saying with written logs of what has been done and what was agreed, along with the relevant areas of the contract, if one was drawn up.   Most businesses will want to keep you as a happy customer, especially as they are using our site to try and build up a collection of good reviews.   It is always best to allow them the opportunity to correct any mistakes as most of the time they will be happy to do so.   If you can’t find a solution we recommend that you seek independent advice, some of the options for this are listed below.

Trade Associations and the Ministry of Consumer Affairs

You could check if the business is a member of a Trade Association, these organisations monitor and hold up standard in the profession and they will most likely have a set process for resolving disputes.   In addition the Ministry of Consumer Affairs may be able to offer further advice.   They will outline the relevant consumer protection laws and can tell you how to make a complaint about a businesses trading practices.

Independent Mediation and Legal Action

An independent mediator can be a good way of resolving disputes, they take a neutral view of the facts of the case and present their judgements on the situation.   This ‘Alternative Dispute Resolution’ can be a much faster and less costly alternative to legal proceedings and their findings can be legally binding if both parties agree.   The Arbitrators and Mediators Institute of New Zealand are New Zealand’s largest and most experienced arbitration and mediation service, providing free initial advice about how the process works.

If these solutions prove ineffective or are not suitable for any reason taking legal advice may be a good idea.   This can be a very expensive and lengthy procedure and as such should only be used when all else has failed.

After you’ve submitted your job, relevant local businesses will start to send you expressions of interest.   If you like the look of a service provider you can put them in your shortlist.   When posting the job you also have the option to look through business’ profiles and feedback before you invite them to look at the job.   You can shortlist a maximum of 5 service providers, whether through expressions of interest or invites. Shortlisting exchanges your contact details, allowing them to provide you with a quote on the work.

Posting a job takes only a couple of minutes, and once you’ve posted your job emails and SMS messages are instantly sent out to all relevant businesses in your area.   You will often start receiving interest on your job within 30 minutes!

Rated makes it easy to see if you like the look of a business.   You can check out any business’ profile which displays lots of information about the company and includes details of if they are insured and if we have verified their company number (it is always advisable to ask yourself to see proof of any licences or qualifications that the business says it has).   You will receive an introductory message through the website from the local businesses who are interested in the work, outlining why they think they would be right for the job.

When you are ready you can peruse their feedback.   This is made up of a star rating out of 5 and comments from the job poster to let you know how the job went.   The feedback comes from all the jobs that have been booked through the site, making it easy to spot a quality business!   To make it even easier we give the business an overall star rating summary at the top of their profile which is the average of all the feedback for past jobs they’ve received.

When you chose to shortlist a service provider or if one of them responds to your invitation they will become ‘shortlisted’ for the job and they will move into the relevant category in the ‘job management’ screen.   When shortlisted, contact details between yourself and the business are exchanged and they are allowed to contact you through the online messaging service.   The business will most likely give you a call to discuss the full details of the job.   This gives them the opportunity to provide a quote over the phone or, depending on the nature of the job, they will arrange a good time for a site inspection so they are able to provide an accurate quote.

Now you have received all the quotes you want on your job (remember it is good to get as many as possible up to the 5 maximum so that you can be sure you are getting the best price and have a variety of options) it is time to get down to business and hire your service provider!   Price is always a consideration but you should also make sure you look at;   what feedback the business has received from our other users, their past experience on similar jobs, if they have insurance, the length of time in the industry and also factors such as if you find they are helpful when answering questions you have or if you get a positive impression when communicating with them.

You can check if a business on Rated is insured by looking at their profile.   It will display a verified badge and details of the insurance if they have it, however it is always a good idea to ask for details of their insurance for yourself before you hire a service provider for a job.

If you would like to reach us with any questions you can get hold of us at support@rated.co.nz.   For regular updates on our service check you have opted into our email newsletter (found in the ‘settings’ area of your account).   If you want to be really in the know and receive details of special offers and promotions you can also find us on through our social media at: www.facebook.com/ratednz www.twitter.com/ratednz

Posting a job couldn’t be easier, if you have an account log in to get started, if not no worries- read on for instructions.   To start off click on ‘Post a Job’ from the homepage or top bar.   This will bring you to the screen where you should fill in all the details of your job.   It’s best to be descriptive as possible as this will mean you will get more interest from our service providers. Adding the job details only takes a couple of minutes, we provide a step by step walk through alongside the form which will guide you through the process and you have the option to add photos of the job or work area.

Next, if you are new to Rated add a few details about yourself so we can get you set up with an account, we have kept the questions nice and quick so we can get your job on the way!   You will be asked to invite any of the businesses you like the look of in your area.   It’s simple to browse through business’ profiles and see all the details of their feedback.   It’s a good idea to invite businesses that you like so you can be sure they will notice the job and our businesses are much more likely to quote after being invited - it’s nice to feel wanted! When you are done click ‘Proceed to Job’ and that’s it, congratulations your job has been posted!   See the next question below for details of what you can expect after you post your job.

Sit back, relax and wait for businesses to contact you.. too easy!   You can view your job in the ‘My Jobs’ section of your account.   Here you can edit the details of the job, delete it if you no longer require the work done and keep track of the businesses who would like to get in contact.
As the selection process continues the potential businesses that you can hire move from being ‘Interested’ in your job, to ‘Shortlisted’, and eventually one is ‘Hired” by you.

Interested Area - shows the businesses who would like your contact details to quote on the job, you should look at their profiles and feedback to decide if you want to shortlist them (allow them to quote).

Shortlisted Area - this is when you can have final say on who you hire.   Any tradesmen who you invited will automatically be shortlisted if they accept the invitation.   You can have a maximum of 5 shortlists (quotes), so after you have heard the quotes and discussed the job you are ready you can choose one of these shortlisted service providers to hire and start the work.   This will close the job and allow you to leave feedback for the tradesman once the work is finished.

There are many reasons to use Rated, we have listed below the most popular reasons why our customers love us!

Receive up to 5 quotes from businesses absolutely free, you get all of the benefits of using Rated at a cost of $0.00!

Quoting businesses know they are in direct competition to win your work, so you can be sure you will get the best possible price.

Our service providers will go that extra mile so you are 100% happy with the job and leave them that coveted positive feedback!

Why waste your time checking availability and dealing with answering machines, get the businesses to come to you with one easy post.

At Rated you can weed out the cowboys, checking genuine ratings of past work.

You could be receiving messages from interested service providers within 30 minutes, we will let you know via email when you receive a new expressions of interest.   If the job is not urgent it is a good idea to allow a bit of time, before selecting who to hire.   This will ensure you have the option of getting the best price for the work and give you a variety of service providers to choose from, competition for your business is always good!

This is available in the feedback section of their profile.   You can click on their profile when inviting service providers to the job or reviewing ‘Interested’ or ‘Shortlisted’ businesses from Job Management screen found in My Jobs.

Book a time to do the work as normal.   It is often a good idea to ask the business to write down details of the quote, including the full details of the job and the set timescale in which it will be done.

The service provider will be informed of your invitation along with details of the job so they can see if they are interested and available to do the work.   If they accept your invitation they will automatically be added to your ‘Shortlist’ allowing them to quote on your job.

To contact a business you need to shortlist them, this enables you to see their contact details and your contact details will be given to them.   The business will then most likely phone you do give you a quote and discuss the job.   You can also send messages to the business via our online message centre and ask any questions you want this way if you prefer.

Go to ‘My Jobs’ and mark the job as complete, this will take you straight to the feedback form where you can leave your rating and comments.

Rated was formed to give customers in New Zealand the ability to know more about the businesses they are considering hiring.   It is so expensive and distressing to hire a company only to be let down for any number of reasons.   At Rated we want to do things another way around- give customers the information to find only the best service providers and as a bonus to save a lot of money in the process!   For more information about Rated please see the ‘About Rated’ section.

Why would you want to do such a thing?!   You can cancel your account from the ‘Account Settings’ section, and you should be aware that this is an instant process and you will lose all the data on your account.

Please enter a rough figure based on your knowledge of past work of what your would expect to pay for the job.   If you have no idea then just make an estimate, it is only used for our data so it doesn’t need to be highly accurate.   This is never shown to any of the businesses quoting on your job.

After you’ve been selected by the job poster, you should get in touch with each other to discuss the project and organise a time to complete it.   Remember this is another opportunity for you to build your profile with some more fantastic feedback so go the extra mile and let the customer know how much positive feedback would mean to you after a successful job.

By signing up with Rated you constantly have local jobs at your area at your fingertips.   Whenever a job that is local to you and matches your skill set is posted on the site we will let you know about the job via sms and email.   You can then take a look at the details of the job and decide if you would like to express interest to the job poster.

There is no limit to the number of relevant businesses that can express interest in any job.   No matter how many businesses have expressed interest to the customer only a maximum of 5 businesses can be shortlisted for one job.   Shortlisted businesses will speak with the job poster further about the details of the job, giving a quote and then one business will be selected to complete the work.

We work in partnership with Worldpay.com, one of the largest and most trusted online payment processing companies in the world.   Visa, Mastercard, American Express, Diners and Maestro are some of the acceptable methods of payment available.

Through our payment system we set up a monthly variable payment that is calculated at the end of the month and invoiced to your company for payment before the commencement of the next monthly cycle.   Payment is quick and easy through our payment partner Worldpay.

When you express interest in a job on Rated you also have the opportunity to send a tailored quote for the proposed work.   On the form that is sent to the job post you can go into the quote tab and provide a total quote, also containing a breakdown of materials costs, the cost of man hours and tax.   Submitting this quote online is optional, most of our business customers will give the client a call to discuss the job and give a more personal quote.

Initially after a customer posts a job on the site they will invite a number of businesses to the job and other relevant businesses will express interest as well.   From this list the customer can select a maximum of 5 businesses that can be shortlisted for any one job.   Shortlisting allows customer and businesses to communicate freely about the details of the job and how much you will charge.

Your working area helps us to tailor the leads that we send to you.   We try to narrow down the most suitable groups of businesses to cater from any given job, and this means sending sending leads to businesses that are prepared to travel to do the work if needs be.

When deciding your work area you need to consider if you will be able to realistically cater for jobs in all areas that you cover.   If you’re a local business maybe an area of your city or town will be appropriate for you.   If you’re a regional business maybe a more broad area than that will be best.   It is best to be as accurate as possible when setting your work area to make sure you are not wasting your time receiving jobs you are not able to do.

We automatically send customers a reminder to leave feedback if they have not done so after about 2 weeks.   It may also be a good move for you to contact them and ask them politely if they wouldn’t mind leaving feedback for you - 9 times out of 10 most people will be more than happy leave feedback for your good work.

For information about our services, businesses that are listed on our site and other industry related topics why not check out our blog at www.rated.co.nz/blog

Once your business has signed up with us you will automatically be sent job leads relevant for you via sms and email.   Job leads will be tailored to your skill set and work area, and will allow you to immediately be aware of any new potential work that becomes available.

If you have anything you would like to discuss with us please go to www.rated.co.nz/contact-us and we will reply to your email as quickly as possible.   We will respond to your enquiry within 24 hours, Monday through to Friday.

It’s important to focus on building up your profile before you start to express interest in jobs on Rated.   Go through your checklist and fill out as much of your profile and other areas as you can with information about your business.   When you do start going for jobs customers will be looking for as much information as possible when selecting someone for their job, the headings will guide you with where to put your relevant information.

Yes, businesses can easily post jobs on the site.   Just log into your account and use the ‘Post a Job’ button in the top right of the screen.

If you have any issue with our services or with any other parties we urge you to contact us to discuss the matter.   If you feel that you absolutely do not want to use our services any more then you can easily cancel your account in the ‘Settings’ section of the ‘My Account’ user area.

We love to help to build our customer’s trust in the businesses we list on Rated and one way we do this is by checking important details that provide more accurate information for someone potentially looking to hire.

Businesses can become ‘Featured’ by supplying us with information about their contact details and past references from previously completed work.   A requirement is that a link is placed on the blog or website of the service provider, full details of how to do this can be found in the ‘Checklist’ section of Rated.   When a business connects their Rated profile directly to their own website it shows us that they have confidence in their own services, and helps users to find out even more information about the business.   Once a business is ‘Featured’ we display a badge on their profile and in business search results on the site to help customers to find better information about the professionals they are considering for their job.

The more information you have about prospective businesses, the easier it is to make your decision.. and we’re here to make this process as easy for you as possible.

Businesses can become ‘Verified’ by supplying us with information about their Company Number and Liability Insurance.   Once a business is ‘Verified’ we display a badge on their profile and in business search results on the site to help customers to find better information about the professionals they are considering for their job.

Signing up for Rated and remaining a member is completely free.   We only charge a small fee ranging from $2 - $15 for each time a job poster has chosen to speak with a business about their job and contact details are exchanged.

After a customer has selected you as the business that they want to complete their project;   all of the details about time, place and payment are down both parties to organise.   Your usual methods for invoicing and payment collection from customers should apply.   The feedback process is important and after each job we encourage all customers to post a rating for the work completed so if you do a good job and the customer is happy their review on Rated could well help you win more work in the future.

Your profile is your strongest tool in securing work here at Rated and it’s important to make sure that before you begin looking for work you’ve done as much as you can to make your business appealing to prospective customers.

Things like past work references, up to date business information (like your insurance policy details) and an engaging description of your business including the kinds of services that you provide are all important steps to securing work on the site.

Yes, and we encourage you to put as much information about licences, qualifications and permits that you and your business might have on your profile.   Remember that customers look through Rated business profiles to find out as much information about service providers before deciding to who hire.

What’s true outside of Rated is true here as well:   If you provide quality work you will receive great feedback from customers.   Professionals know that always being on time, having no hidden charges pop up at the end of a job and generally dealing with customers in a pleasant way will all contribute to the feedback that they post on your profile after completion of the job.

With every expression of interest that is sent to a job poster by you there is a chance to leave a short opening introduction message allowing you to connect with them before they choose their shortlist.   After this process any businesses that have been shortlisted can then send ongoing messages and call the customer to try to secure the work at hand.

Customers may select up to 5 businesses to shortlist to their job.   Once businesses have been shortlisted a small fee is charged and contact details are exchanged between the business and customer to further discuss quoting and other details of the job.

Shortlist fees are determined by the potential value of the job.   For our smallest jobs a fee of $2 will be charged for a shortlist, and for jobs on the site that are worth the most, a fee of $15 is charged. Various factors are considered such as the work sector and estimated value of the job.

After a customer has posted their job the first thing that they will be doing it to use the 5 invites that they have available after looking through relevant businesses.   If you’re invited to a job then you should take the time to look over the outline of the job and decide if you would be interested in it.   You can either politely decline the offer using the button provided, or if you would like to speak further about the details with the customer you can choose to accept the offer after which you will automatically be shortlist to the project.

Customers need to discuss the details of a project with potential service providers to compare pricing and other aspects.   Here at Rated, customers can find businesses that they like the looks of and if the business is also interested in that job they are added to the job posters’ shortlist.   This then exchanges contact details between you and the customer and the ‘shortlist fee’ is applied to your account.

To help to weed out spam or fake accounts and to ensure that all businesses and customers will be contactable after the shortlisting phase we have included phone verification in the sign up process.   This is just a case of being by your phone when a code is sent to you via sms, and entering that code onto the registration page that you are on.

As the world wide web grows it has become a jungle of businesses, information pages and masses of sales and marketing.   It can be hard to connect with as many people as you’d like, and ways of doing so can often be very expensive for small business.   We help you to build your online identity in your profile and to expose it to as much business as possible by using search engine marketing, social media and from the lead generation that happens on the site.

Nothing stays the same forever.   Technology progresses, the way people think develops and more than most other areas the growth and change of online business never slows.   That’s why traditional methods of marketing are becoming less effective and less efficient.

Today the internet is driving the world and we could see the potential in using the internet in a more creative way to help people and businesses throughout New Zealand.   This is how Rated can help you drive in more work to your business and make a big impact to your bottom line.

We know exactly what you mean.   What’s worse than waiting for leads to come flooding in, only to realise at the end of the day that they are all sitting in your inbox.   How does an sms every time you have a lead sound?   Just set your account up, keep your phone nearby and every time we cross reference a new job with your skill set you’ll know about it straight away.